FAQ's

The best way to make sure you order the perfect size is to take a peek at the "Measurements" tab. It will give you the exact measurements for the size you've selected. As you change the selected size, the measurements will update! Each item is measured from side seam to side seam, on a flat surface.

No, all orders must be placed upon our website.

We accept American Express, Discover, MasterCard and Visa debit/credit card payments, PayPal, ShopPay, and Klarna. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Klarna offers "buy now, pay later" payment plans for online and in-store purchases at popular retailers like Macy's, Wayfair and Sephora. It's similar to companies like Zip and Sezzle, which also provide short-term loans at checkout for zero interest.

Applicable sales tax will be added automatically to your order if appropriate based on your shipping location. If you do not see sales tax added to your order amount at checkout then you will not be charged sales tax.

At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".

If checking out on mobile, click on "Show Order Summary" to expand your cart.

Promo codes and offers cannot be combined with already discounted items or sale items. Only one promo code per order.

Discounts and promo codes cannot be used for the purchase of a gift card.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.

To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!

Our website works best with Google Chrome or Safari, so please make sure you aren’t using Internet Explorer or Edge. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once… we would hate for your card to be authorized more than once by mistake!

If you continue to receive error messages, please contact us by phone at (413)347-3890 Monday - Friday 4:00pm - 8:30pm EST or send an email to Info@JahsLuxuriousBoutique.com.